1. Under certain conditions, (e.g. corrupted file, incorrect document delivered) or any error on our side, Refunds/ Replacements are available for purchases in our online store. Please contact us to determine the eligibility for refunds and returns. This process can take up to 24 hours after the sale.
  2. Due to the nature of the product (digital download), refunds cannot be given if you have got it, you do not like it or change your mind.
  3. Replacement products will be given to the equivalent value of the product initially purchased.
  4. You acknowledge that if there are any account issues, the customer will be given the details of the appropriate service to contact. This will need to done by the customer themselves, and not by our customer support agent..
  5. We are funds can only be authorized up to 14 days after purchase.